![]() ![]() If it does, it might be a problem with the first cable.Ĭonnect to Wi-Fi instead. If one Ethernet cable doesn’t work and you have another one nearby, try the other Ethernet cable to see if that works. If there’s an error, such as one that says Action needed, select Ethernet to view your Ethernet connection settings. ![]() Make sure it says Connected underneath the network connection name. Check your Ethernet connection status at the top of the screen. On your PC, try to connect again using the Ethernet connection.Ĭheck the network status in Settings. You can usually tell when they’re ready by looking at the status lights on the two devices. Wait a few minutes for the modem and router to fully power on. Plug your router back into the power source. Plug the modem back into the power source. If you had to remove the battery from the modem, put it back in. If you unplug the modem and lights stay on, remove the battery from the modem. Unplug the power cable for the modem from the power source. Unplug the power cable for the router from the power source. Please remember to mark the replies as answers if they help.Note: If you have a cable modem/Wi-Fi router combo device, you only need to follow the steps for the single device. If this issue still persists, Please Reinstall and reset TCP/IP to check this issue.ģ) Right click on Command Prompt and select Run as AdministratorĤ) Type netsh int ip reset c:\resetlog.txt in the Command Prompt window, and press the Enter key.ĥ) Type winsock reset in the Command Prompt window, and then press the Enter key.įor further troubleshooting, please let me know if you can access with IP address in File explorer. ![]() #Qtox connection problems windows#Control Panel / Programs and Features / Turn Windows Features On or Off and make sure SMB 1.0/CIFS File Sharing Support is ticked Set-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\LanmanWorkstation\Parameters" RequireSecureNegotiate -Value 0 -ForceĤ. Set-SmbClientConfiguration -RequireSecuritySignature 1Īnswer Y when prompted to confirm the modification.ģ. Let's first check the SMB settings in NAS, if it was configured SMB 1.0 as default, please configure the same version of SMB to fix this issue:Ģ. If anyone can offer an solutions - in plain English that a layman can follow! - that would be appreciated. I've had a look at some of the Google threads on this but - honestly - I'm a novice it when it comes to these things and I'm not sure I'm looking in the right place. I've tried the basics, such as disabling my firewall and anti-virus, but that doesn't make any difference. On my laptop, it doesn't seem to be able to find the NAS drive, even though it's clearly there and apparently can be seen by Windows. Having said that, when I run Synology Assistant non-Windows 10 PCs, iPhone / iPad and my Sonos system. So far as I can tell, there's not a problem with the drive as I can access it through web browsers and can access it on other devices - e.g. ![]() To try to identify and resolve network problems, click Diagnose. Otherwise, there might be a problem with your network. to map one of my shared folders) I get the following error message:Ĭheck the spelling of the name. However, whenever I try to access it through Explorer (e.g. I can access the NAS drive through web browsers with the IP address, and it's showing in "Network" in Explorer. #Qtox connection problems windows 10#I've recently purchased a new laptop running Windows 10 Home (v1703) and am having problems connecting to my Synology NAS.Īpologies for the lack of technical detail / knowledge, but I'm a novice when it comes to these things. ![]()
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